Frequently Asked Questions
Everything you need to know about your Boost Mobile experience, from device shipping to service activation.
How long does it take for my new device to ship?
Orders placed before 12:00 PM local time are typically processed the same business day. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout.
What is the return policy for smartphones and accessories?
We offer a 7-day money-back guarantee. If you are not satisfied with your device, you can return it in its original packaging and condition within 7 days of purchase for a full refund, excluding shipping costs.
Can I keep my current phone number when I switch to Boost Mobile?
Yes, you can bring your current number with you. You will need your account number and transfer PIN from your previous carrier to complete the porting process during activation.
Are the devices sold on your website covered by a warranty?
All new devices come with a one-year manufacturer's warranty that covers hardware defects. Certified Pre-Owned devices include a 90-day limited warranty for peace of mind.
Which payment methods do you accept for monthly plans?
We accept all major credit and debit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal and Boost Mobile Re-Boost cards.
How do I activate my new SIM card or eSIM?
Activation can be completed online through our website or via the Boost Mobile app. Simply follow the step-by-step instructions provided in your starter kit or digital confirmation email.